Disgusting service, extremely disappointing

Telkom, what a complete waste of my time.

On the 20th of May 2025, Telkom called me about renewing my contract since my phone contract had ended. I clearly declined the renewal and stated I would be switching to prepaid. Despite this, Telkom still debited my account at the end of May.

I contacted them on the 13th of June to cancel the contract after being charged R626. I paid the amount and sent the proof of payment to the email they provided—only to find out later that the email address doesn’t even exist. Despite confirming over the phone that the payment was made, Telkom still debited the same R626 from my account again.

I called again on the 17th of June and was told that the payment had been received on the 14th. I thought everything was finally sorted—until this morning, when I received an SMS saying a summons is being served and a court order has been granted. For something I already paid!

This level of incompetence is completely unacceptable. I’ve done my part, paid what was owed, and followed up multiple times—yet Telkom continues to treat me like a defaulter. I want this sorted immediately.

Absolutely disgraceful service. Avoid if you can.