Disgusting service experience with Telkom Mobile

<p>We logged a call on the 1st if February following an sms from Telkom stating that our account was in errors. Telkom had gone and debited the incorrect bank account. I spoke to Melissa Morgan and advised her to make a note that we will not be responsible for the R80 charge as this was Telkom's mistake. I also advised her the there were funds in the correct bank account. Since then I have spoken to several people who have been unable to help. My call last week to a Lindiwe Duma, who very blatantly told me that it is impossible to call customers back due to the high volumes of calls they receive. This sort of customer service is disgusting to say the least. Your turnaround times change from 24, to 48 to 72 hours and then becomes unmlimited...what a joke!.<br />This contract was taken out at the Westwood branch - the consultant there obviously loaded the incorrect bank details, despite the fact that correct bank statements were given and correct details were stated on the application. Surely it does not take two weeks to investigate and rectify. I asked for confirmation that we will not be bearing the R80 charge. Nothing has been received. Numerous calls have to be made to your call centre sometimes holding on for up to 60 minutes only to have the call dropped.<br />To say that it is "Poor service "is an understatement. It is deplorable.<br />Now I am awaiting a phone call from the 7th person: Lungelo Zikhala...if she can find some time in between the inundated phone calls received. It seems Telkom has too much business to care about their customers.</p> <p> </p>