Disgusting service

Frustrated as i am no one cares even the CEO hotline like they call themselves. I requested for an early termination if which i have been sent from pillar to post by all the useless call centre agent of telkom. I visited the branch instead ti be helped and i was sent to a tablet portal to request for cancellation and even received an sms with a reference ***6, of which the same reference was closed today(TelkomSA: Dear Customer, Fault Reference ***6 has been closed. Please do not reply to this SMS.) i never requested for this to be closed. Then an *********** Anord sent me an email of which i replued to get claruty he never rep****. The email goes like this: Good Day Tshepiso Mahlangu

Please kindly note that we did received cancellation request ***-FreeMe 800MB TopUp Deal and the contract is still within commitment period..We regret that you feel the need to terminate your contract with Telkom. Contract Age : 6 months , 3 days.

Commitment period End date: 2022/10/11 4:26 PM Kindly note for early termination a fee will be charged R807.00 + R3 420.00 Estimated device penalty for full remaining contract period This amount will be debited as at the end of April 2021. Deal Description : Huawei Y9s Blue + 100 FreeMe Promo-Net Minutes x24 Months + 10GB TM Data x3 Months + R99 Once-Off Activation Fee on FreeMe 800MB TopUp @ R289 x 24 Months. Please be so kind as get back to us within 48 hours for any changes and advised further if we should continue with the cancellation request or If you would like to downgrade to our lowest package suitable for your needs please reply to the email.

How do you estimate the amount of cancelation and not give the exact amount. Again my debut order is running next week tuesday of which this estimation amount is wrong in my opinion. At the branch i was given an estimation of R3200 now Arnold saiys R3400, who is telling the truth here?? The R800 i was told only when i wanted to cancel of which i will pay. Can i get a proper valid amount not an estimation of an amount to pay, and an account number to pay for closure. I dont want to be debited for a contract anymore. Insurance i will keep.