Disgusting service

Real ********. My mom took out a cellphone contract for sister after two years the contract ended. So it happened that she was around their offices so she went in to inquire as they deducted an amount lesser than the agreed, she was told that it's for data and airtime since she's done with contract. She informed the consultant that she doesn't want that as she's no longer working they must cancel that, and that was agreed. Few months down they kept on deducted then I inquired and I was told she had a new data and airtime contract of which she explained what she discussed with the consultant but was told to make go make an affidavit. She did that when she submitted it she was forced to pay R1000 to clear the account. This is disgusting what your employees are doing to pensioners for that reason I'm done with Telkom I also have a phone and home wifi contract which I was planning to renew but after this I'm done. I hate companies who don't treat their customers like they should. Your employees are letting you down. Imagine how many old people are ****med just so the consultants can make a bit of extra money