Disgusting service

Pathetic service. I have been trying to settle a query on the account numous times, I have even went in store but no luck. I have set up dsl during april last year and due to lock down I have informed telkom not to debit me as no funds are going into that bank account as I was pregnant and unable to work due to covid, all was good as I made payment every month at a store which i was informed to do so. My line as now been disconnect in March as a direct debit charge of 245 was not paid which was absolutely nonsence as the matter was solved in december last year. I went into the store at the phoenix plaza to settle the debt and reconnect and was advised I will be getting a call from the accounts department. I received the call and the guy martin who i spoke to insisted that i missed a payment in August which was not true as i have emails stating my account was up to date. I explained to him that i did log in a case last year for the dd fee as that was too high. He mentioned that it was removed however the payment was missed. I requested a call back as I needed to be at home to go through my emails however from the 18th march i havent received any sort of correspondence.