DISGUSTING SERVICE

Telkom agents are the worst, they don't give quality service neither do they know their own products. They are not honest. The service is I received from S Dlamini at the Telkom in Mall of Africa was disgusting and such a huge inconvenience. On the 23rd of April I went to Telkom to purchase a phone and a laptop on contract. I only had the POR, ID and 3 months statements. I was requested a recent payslip of which I didn't mind going back home to work go get. I then came back the very SAME day. Ms Dlamini told me that that was all the documents required and that there's nothing else she needs. She confirmed that all documents are fine and that she has attached everything on system then after a few minutes she confirmed that my application has been approved for the products I want contract.

I signed the contract along with her signature, went through the debit order dates etc. She confirmed there was no stock in the for the two products and that on Tuesday or Thursday she will call as that's when they will receive stock. I had no issue with that. I asked her if there's anything else I need to sign or any document needed. She said no and that Tuesday I should just come to collect.

Tuesday afternoon I receive a call from a different agent, who informed me of the stock bring available and said I should come collect. I told her I'll come Wednesday. She then asked why I didn't bring my ID and statements. I advised I did and that I even have proof and witness. She then said "the agent who assisted you didn't attach those documents here, so please come with them again"That's my first problem.

Wednesday afternoon I arrive at telkom I was assisted by Tlou, received a good service from her. After looking at my profile she asked S Dlamini why she didn't attach my documents. So now this is the second agent who sees that S Dlamini didn't complete her job properly.

S Dlamini then had to take over the mess she created obviously. So she the tells me to sit down for 5 minutes and that she will call. She kept coming back after 15min to tell me her manager is just overlooking everything and that I should get products in 5 minutes. She comes back after 30min and says she needs my march payslip or my statement reflecting this month's salary. I asked her why, she couldn't answer me. I then get angry because I already sent the documents she requested. She continues to lie and say that she needs them for second opinion. I sent the documents she requested she confirmed I'll get my stuff. After 10 minutes, she says I have to come back Thursday to collect and that she will call me for sure. So I WASTED MY TIME AND MONEY TO GO TO TELKOM AND COME BACK WITH NOTHING. when I Could've sent those documents the very same day I had she done her job properly and checked my documents properly. I wouldn't be in this situation.

She starts saying that she's gonna be in trouble with her manager as if that's my problem she didnt do her job as two of her colleagues were already annoyed that she didn't attach anything on my case. TODAY IS THURSDAY 28TH AND SHE STILL HASN'T CALLED.I Don't want S Dlamini dealing with my case anymore because clearly she's *********** and lacks integrity and honesty.

I've gone multiple times with my family members and to start contracts with telkom and because there was stock they received everything on the same day. There was no such thing as second opinion as S Dlamini said trying to cover up her own lies and disgusting work ethic. So she mustn't dare take me for a ****.

Should I not receive my stuff tomorrow which is Friday 29th I want the whole ****** contract process cancelled and I'll go to Vodacom.