DISGUSTING SERVICE!!! CORRECT MY BILL

ON: Statement date 01 Nov 2019 Account no *** everything was still in order on my account where my balance that i pay monthly is R 652.13. I am well aware We were due for an upgrade on telephone number ***, and received sms to expect a call regarding upgrade. now here is my problem... a lady calls my wife first ,asking to speak to me because she had made, i speak under correction with the name of Asanda or Ayanda, who told my wife that she made a error , where she opened a contract on my name Kurt Peters, but she was working on another Kurt's name. so to begin with ...I don't even see how that should be possible to begin with - or if it is a tactic used to force us into renewing the contract. She did not further discuss the account and called myself. She explained to me very fast , no call reference, didn't even properly get her name , and she explained to me as mentioned above. i told her look, i am due for upgrade however I don't want a device, and she promised to exclude device and give me month to month the other problem is that she said its a month to month and would be 40 gig day and 40 gig night. I specifically said to her are you sure its month to month, and she said yes. So here is the problem. I got a statement saying for end December I have R 1,437.08 payable??????? seriously???? Subscription & usage for *** SmartBroadband 40GB R 1,182.95 Wireless Deal is what is reflecting on my bill now. yesterday i called Telkom around17h30 and spoke to Sintembisa. Note no reference for call - she advised i can use he rname and date 05/12/2019 as reference.

she advised if this contract ( I DID NOT ASK FOR ) is cancelled, there will be cancellation fees.

Im extremely dissapointed. please go listen to your agents calls and correct my account before due date !