Disgusting Service

Telkom never ceases to disappoint. Between unfriendly and lying consultants, the managers both Salome and Samke Mbele (if this is actually her real name) are just as rude. Cailin in the customer service department tried pushing the blame too but hey now that's the nature of business right?

Fibre lines and set up was done on 7 November 2019 however 22 November 2019 nothing has been resolved. Getting the fibre installed was an issue in itself but now we're struggling with connection. All this while an active ADSL line does nothing but cut out every 10 mins and from a 4MB line we only get speeds of between 1.5 and 2MB/sec.

What more must be done in order to get this sorted out between 13 Nov 2019 and 22 November 2019 55 calls have been placed to customer care (10210) and the sales department (10213) because each department plays the blame game.

Just like ESKOM this company's service leaves much to be desire and so do the so called "Consultants and Managers" that work there.