Disgusting Service by Telkom

I app**** for fixed line look alike in 2019. I was told that my line was going to be converted from cable to wireless and that I was going to receive a wireless handset. This is 2021 my request is still not sorted and my normal line has not been working for the past two years. I would log a case to get it checked but no one is able to fix the issue; at the same time I am not being moved to the new system. I would call the fixed line look alike department and I will told that my handset was shipped but they are not sure where it was shipped. Some technicians said the cable was ****** and telkom in no longer prepared to fix lines since they are going the internet way. I don't have a problem with that but if they can move me to the internet solution they must fix my existing line!!!! I have logged numerous calls but they are getting completed without being attended to. TelkomSA: Dear Customer, Fault Reference ***1 has been closed. Please do not reply to this SMS. Telkom SA: Dear Customer, Ticket *** on service### is restored. If not satisfied reply with YES. This fault will automatically close in 48 hrs should no response be received. Telkom SA: Dear Customer, due to repeated cable incidents in your area, Telkom has decided to offer you an alternative solution. Details will be shared shortly. TelkomSA: Dear Customer, Fault Reference ***1 has been closed. Please do not reply to this SMS. ***2 Telkom SA: Dear Customer, Fault *** has been created for Fixed Voice Product *** and Fixed_Voice_Main. Telkom will endeavour to resolve this problem asap. Apologies for the inconvenience. Please do not reply to this message. Telkom.