Disgusting Service by Telkom

<p>I went onto Telkoms website to apply for a P8 Mobile phone on 05/05/2017.</p> <p>The sales advisor told me that my phone will be sent to me within a weeks time.</p> <p>It is now 24th May and I have not received any phone and my account has already been debited R199.</p> <p>I have contacted 10213 and spoken to Nonkonzo Nyaba who advised me that she sees my details on her system, however nobody has dispatched the phone through Telkoms Courier Services as yet.</p> <p>She said that someone will be calling me with a waybill bumber.</p> <p>2 DAYS LATER, Icall back again as nobody called me. I again spoke to Nonkonzo Nyaba and she says that she had referred the matter to her manager Lethu Magwaza and still said that no dipatch has been done as yet.</p> <p>On my initial call where I spoke to Nonkonzo, I told her that I will be needing a full refund for the R199 taken from my account as I still have not received my phone.</p> <p>Then yesterday when I spoke to Nonkonzo, I advised her that I have bother her name and her supervisors name and would be putting this on Helepeter should she not come back to me with feedback.</p> <p>I am highly unsattified and want my refund actioned immediately.</p> <p>I also would like to get my phone as agreed telephonically ASAP.</p> <p>This is terrible service and to add to it I wait for like 45 minutes to get through to 10213.</p> <p>I was given ********** 5001 as a reference initially from Telkom.</p> <p> </p>