Disgusting Service Both at Northgate Store and Call Centre

<p>This has got to be the most DISGUSTING service from Telkom Mobile since nearly 6 years of me being a Customer. I have been a Telkom(8Ta) customer for many years and even though they seem to have better deals over their competitors, their customer service leaves a lot to be desired.</p> <p>November 2016 i walk into their North Gate Store to apply for Cellphone Contract assisted by a Lady Called Charne who claims the application process takes 72 hours. A week later no feedback from Charne. I visit the store again to check the outcome and Charne who forgot to give me feedback tells me that the application was declined due to Credit Score being low. I immediately check my online score which has been consistently excellent and find nothing. I then Re-apply with Charne. A week later still no feedback from Charne no interest what so ever. December 15th i decide to try the customer Sales application via telephone. Application was done over the phone, they deduct R189 from my account on the 20th December for the Samsung J5 Prime Free Me and promise that i will get my phone in 72 Hours. During this 72 Hours, no feedback was given and no sms was sent. Whether or not the application was approved i wouldnt know. 9th Jan 2017 i go to the Northgate Telkom store, Charne has already forgotten me, but anyway another lady dials the Telkom Customer Care, a Gentleman whom i didnt get his name promises that the courier company would phone me in 2 days to make arangements to deliver the phone. 4 days latter i call customer care again and no one knows anything about this application. Most of the call center agents who have answered my calls, left me holding for 10min or more in the hope that i will hang up and sometimes they would transfer me to someone to whom i have to relate the story all over again. Each call center agent would either send an email to someone and apologise on behalf of Telkom and thats it. Today again i called the customer line at 2h20pm and i was promised that a lady by the name of Noluthando Sishi who is a Manager will arrange for my tracking number in 1hr so that a phone can finally be delivered. Its now 2hrs latter 4h10 and no one has called or bothered to send a tracking number.</p> <p>- Consistenly undermining their clients,</p> <p>- Insulting their clients intelligence,</p> <p>-No Feedback at any level,</p> <p>-No interest or Knowledge of their systems,</p> <p>-Total Disregard for their clients.</p> <p>I dont want their stinking apology, I want my money back or the Cellphone. Why should i pay for something and waste my time and energy chasing people for it. I have been a client for far too long and perhaps my journey should end here with Telkom. </p>