DISGUSTING SERVICE

I went into the Telkom store at Mall@reds on the 20/06/2019 and requested a refund for my cancelled fibre contract. The consultant advised me that the refund will be processed in 5 working days. On the 07/09/2019 I still had not received my refund and went back into the store. A different consultant at that time told me that he colleague didn't do the job correctly and I sent her bank statements, and then she advised me that this time it will really be 5 working days. This morning I decided to contact the Telkom customer care. I spoke to a very unhelpful consultant by the name of Zinhle Zwane who told me that "I just have to wait" and after requesting her manager to call me, she said "Is there anything else I can help you with". DISGUSTING! All I asked was when my refund would be done, today is the 8th working day and NOTHING, no refund, no correspondence NOTHING! Telkom your service just gets worse and worse every single day! Please sort my refund out so I can get rid of any bonds with your company! Reference numbers ***3,***9.