SD
Shireen D
1 reviews | Active since Mar 2023
10 Mar 2023, 20:41
Disgusting Service
@TelkomZA ..... What bad service!!! Our internet was down for a month during 05 December to 15 January.... In February we were down for 2 weeks in February... Then again 15 February until present. So many calls were logged with references. We are promised that Team leaders are investigating but no feedback received. We have to follow up daily as no one bothers to call us. This is unacceptable!!!!!! Then you expect us to pay a bill at the end of the month for NO SERVICE !!!!!!!!!
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Shireen D's updateReviewer Update
11 Mar 2023, 19:17Disgusting service!!!! I continuation of my previous message... Still no feedback or update. Spent another 30 minutes on the phone. Yet again referred to a Team Leader. Why I don't know, because no one follows up with us!!!
And again another reference given. Does anyone at @TelkomZA even mage these complaints??? Why am I not surprised!!!!
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And again another reference given. Does anyone at @TelkomZA even mage these complaints??? Why am I not surprised!!!!
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SD
Shireen D's update11 Mar 2023, 19:17
Reviewer Update
Disgusting service!!!! I continuation of my previous message... Still no feedback or update. Spent another 30 minutes on the phone. Yet again referred to a Team Leader. Why I don't know, because no one follows up with us!!!
And again another reference given. Does anyone at @TelkomZA even mage these complaints??? Why am I not surprised!!!!
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And again another reference given. Does anyone at @TelkomZA even mage these complaints??? Why am I not surprised!!!!
***
SD
Shireen D's updateReviewer Update
12 Mar 2023, 18:50@TelkomZA how long does it take for a solution. Yesterday we called again and again we are told that it is handed to a Team Leader. No response or follow up from anyone at @TelkomZA. This is shocking. 3 weeks without WiFi and we work from home. Do u realise the amount of Data we have to buy when we are supposed to have a service provider that we pay. We are streaming from our phone data which makes life extremely difficult. So over an above the data we are spending we are forced to go into our office... So again we are spending extra money on fuel. The amount of complaints we have read about your service seems no different than ours. Between December and January we were off for a month then again in February, now again 3 weeks. Pathetic!!!
SD
Shireen D's update12 Mar 2023, 18:50
Reviewer Update
@TelkomZA how long does it take for a solution. Yesterday we called again and again we are told that it is handed to a Team Leader. No response or follow up from anyone at @TelkomZA. This is shocking. 3 weeks without WiFi and we work from home. Do u realise the amount of Data we have to buy when we are supposed to have a service provider that we pay. We are streaming from our phone data which makes life extremely difficult. So over an above the data we are spending we are forced to go into our office... So again we are spending extra money on fuel. The amount of complaints we have read about your service seems no different than ours. Between December and January we were off for a month then again in February, now again 3 weeks. Pathetic!!!