DISGUSTING SERVICE, BAD PRODUCTS, NO PROCESS

I opened a contract in August / September, phone started giving problems, I sent the phone in for repairs in December 2014. I was informed that the phone had to be repaired and such cost would be for my account, I requested a report and then was advised that it was in fact a factory fault however they couldn't repair it and would give me a new handset (a different blackberry run on data). I by then had lost faith in Telkom due them trying to blame me and make me pay when I wasn't at fault. I requested in January 2015 that my account be cancelled as the phone was less than 6 months old, not to mention that it was not in my possession (Consumer Protection Act states defective goods may be returned to supplier for the suppliers expense and risk). To date no-one has contacted me but they never forget to debit my account with the monthly fee. I have no cellphone and have no interest in Telkom. They then want to charge me a cancellation fee, the audacity! I have complained on the website, to no avail. No one can assist in store. Paying for a productt I no longer have and paying for a service from a company that I don't receive. I am hoping that same is read by future Telkom users.