Disgusting service, bad attitude, waste of time.

I don’t think I’ve ever been treated so bad in any store, and had my time wasted more in any way!

I wanted to get a xperia xz premium from Telkom Mall of the south on Saturday. The staff did not even know about the existence of this phone. I had to show the phone to them online on Telkom’s website. The lady then advised that they do have 1 in stock, and we started with the contract. Inbetween doing my contract she was all over, speaking to other people, going to the stock room etc. She eventually said that the electronic signing device is not working, and we need to redo the contract on paper. When it got to the time where I was now just supposed to get the phone, she informed that the phone is supposed to come with a cover, but they don’t have covers, they will contact me to fetch the cover afterwards. I said that’s fine. Some other guy then rocks up, and say they have to try and debundle the cover & phone, otherwise they cannot release the phone, but that they’ve done it before, so it shouldn’t be an issue. This is after I’ve been in the store for more than an hour and half. He eventually comes back and says they can’t debundle it, and that they can’t help me any further. He was also not able to tell me which stores has covers, and from there the one lie after the other followed. He said the phoned the other stores, to which later changed to he sent them a message. He kept on talking over me, and refused to give me the contact details of the area manager. While in the store I observed them exchanging a faulty modem for a customer after the customer threw his toys….. I asked this same guy, why this guy’s modem was exchanged, but when I wanted to exchange my faulty modem 5 or 6 months ago, I was told they can’t, it has to be sent for repairs, and they told me to renew my contract to get a new modem. I was thus forced into a new contract, just to get a working modem! Same rules does not apply for all clients? This guy that calls himself the manager did not like me confronting him about this, and he became so upset he was shaking!!!! I had to tell him to calm down.

After that he just ignored me….. He promised to let me know which stores has covers, which still hasn’t happened! I ended up going to Telkom The Glen, and they were able to tell me which stores has covers, why couldn’t the guy at Mall of the south tell me this????? How do you despatch phones without covers to stores?? It’s part of a current promo and only 2 stores in gauteng has covers????? Seems certain stores manipulates stock in any way it suits them….. debundling of items, exchanging of faulty modems etc….. Thanks for wasting my time and *****ing my money by forcing me into a contract to get a new modem. And thanks for, (as always) not upholding your part of the deal with the line spead I am paying for, that is now when the line is actualy working……..

Please get your National Sales/Client services manager to phone me