Disgusting service, back and forth and nothing is resolved.

On the 29th of September 2017 I did an online application to move my land line, this was resolved with no delivery. On 05 October 2017 i went into Cape Gate Telkom and they redid the application online. The line was eventually installed on 20 October 2017. Now mt ISP cannot move forward as there is a job pending that cannot be resolved. I have contacted Telkom every day of the week since 16 October 2017 and I am told a different story every time. I am disgusted with the service. I battled to get a line installed and now that I have one installed I am battling to have it moved over to my ISP. I have been told so many times that the query has been escalated and have been promised so many deadlines and to date nothing has been resolved.