Disgusting service at Telkom Gateway

It’s with absolute disgust that I write this review. Someone purchased a phone online on my name with Telekom and I was billed for it. I went to the Gateway Branch and the sales consultant was very unhelpful… he asked us to call the call centre as they can’t help us. We explained that we received a bill for the phone we didn’t order nor did we receive such phone. He stated that he couldn’t help us with cancellation or even show us the delivery receipt of such phone. It’s not fair that I have to pay for something that I didn’t purchase. Unhelpful and utter disregard for people at the the Gateway Store. I had to get an affidavit and send it to the call centre well that call centre does not their phones it’s answered by robotic answering service with a robotic self help instructor… which is no absolutely no help. I tried calling the entire day…