Disgusting service.....as usual!!

<p>On 1 June 2016 I logged a problem about intermittent service, on the Sms line and got a ref no. For two weeks I continued to have intermittent phone line and Adsl service and on 14 June my lines went down. I tried to log a problem again, or to adjust my fault from intermittent service to nose rice but once a fault has been logged, you can't change it. I phoned into the 10210 call centre and was told thr problem was in hand with a technician. I waited a week and phoned again and escalated the problem. It is now over a month ago, and I have not had any feedback from anyone. I live in a block of flats and other tenants have service. I am now terribly angry ad I am not getting any help from the call centre and yet I will be expected to pay. </p>