Disgusting service as per usual

A MONTH ago I did an online request to move my line to the premises that I was moving to. I got a phone call and the person from Telkom assured me they would be here on the 28th of April. I explained that there is no telephone line in the house at all. He said no problem it is still free installation. The technician arrived yesterday the 28th just as the first one arrived at my previous house, unprepared with no cables and unaware that it needs to be installed from scratch. He then explains to my gran he cannot install a new line because I must be charged. He fiddles through the trunking at our building and eventually finds the line for my house but says he cannot do it yesterday as he has no cabling. What is it with these technicians not being prepared for a job. He said he would come today the 29th to do the installation. No one arrived at all. So guess what telkom you don't want to help me no problem you will not get paid until my line is in place and my service is working!