Disgusting service and staff attitude
<p>I have had an on going battle with Telkom Mobile for months now. Firstly because my upgrade was due and I wanted to upgrade to the iphone7. I was told online that if I wanted to pick a Colour I must go into the store and I was told In store that all upgrades needed to be done online. I received 5 calls on separate occasions from Telkom online people, telling me my upgrade is due. And each time I asked if I could pick my own Colour and phone, I was told no.. it's the luck of the draw, you get what you get. One was even rude enough to say, "well what difference does it make, we can't choose the Colour so you must take what you get, it doesn't change the function of the phone" umm yes I am aware it doesn't change the function, but if I'm paying for the phone why can't I get what I want? So I said no thank you. I will not upgrade until I can get what I want.</p> <p> </p> <p>I then receive a 6th call. This call was apparently from the "main man" at Telkom saying he is the one that makes all the decisions and listens to all the online voice recordings. He told me I was able to chose a Colour and he has all of them in stock. So I did my upgrade with him on Thursday 8th Dec. he informed me that my phone would either arrive the next day (9th) or within the following week. I received a message to say my phone had left the warehouse and was on its way on the 9th. Time went by and I hadn't received my phone.. I called, no one could help. I tweeted and all I get is "your query will be resolved asap" on the 29th Dec I still had not received anything... I then get told "well obviously things are going to be delayed this time of year" firstly.... I didn't order my phone during Christmas time.. I ordered it on the 8th... and second of all... don't inform a person that your phone will arrive within a week. </p> <p> </p> <p>I then receive a message on the 22nd Dec saying that you for upgrading.... so now Telkom have just gone and upgraded me and charging me for this when I STILL have not received my phone. I have not confirmed an upgrade nor have I signed for anything.... </p> <p> </p> <p>It is now 3rd Jan. Almost a month since I ordered my cell. Telkom have not bothered to contact me, or apologize for Their rude and arrogant staff or even follow up as to where my phone is. They asked me for my tracking number 2 weeks ago and have done nothing since. </p> <p> </p> <p>I have 3 contracts with Telkom all under my name. Why should I give the business to these *********** people if they can't even help their own customers out. I am disgusted that a business this size can even opporate with such ********* behavior. </p> <p> </p> <p>I would like to know where my phone is... and I will certainly not be paying for the upgrade they have charged me for seeing as my phone hasn't even arrived. </p> <p> </p> <p>Telkom has cost me a lot of time and money and frustration trying to sort this out... but still can't be bothered to do anything about it. All they do is sent an automated reply saying "your query will be dealt with" </p>