Disgusting service and Lies since 2016 into 2017
<p>My father went to get a wifi package deal from Telkom Promenade in August 2016 it has probably worked for a few days and has given endless problems of no signal for all the months thereafter after going in numerous times the 1 cobsultant asked where he stays when he said Mitchells plain he pulled his face in disgust and said it can be that it needs to b set to 4G bcz there is a lack of connectivity there, we cancelled im November 2016 or atleast tried to then it was all sorts of fees involved despite this being bridge of contract from their end bcz the customer is paying for no service being rendered as per contract... still does not wrk to this day and its 6months later when we followed up today 8th Feb 2017'they said they called him lastweek and he said it was fine and working now...really! so I guess he just felt like visiting the branch today then...disgusting keep taking money for no services rendered take ur ****ty router and service and just cancel the damn contract its sucks worse than your service!!!</p> <p> </p> <p> </p> <p> </p>
Thank you for your post.
Please privately reply with your dad's ID number and the affected number so we can further assist.
Your reference number is AI***.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for your post.
Please privately reply with your dad's ID number and the affected number so we can further assist.
Your reference number is AI***.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Hi Telkom, to no suprise its been 4 days later and still no feedback of any kind, been calling the call centre everyday since i sent a "private reply" and guess what....the contract is still open and active, not even a note of cancellation on the system ...i am holding for a manager for 34mins now as im writing this reveiw, the manager wants to call me back right away but he cannot just take my call while im holding, probably because he has no intention on calling me back, just as none of the consultants have any intention on reverting on your emails, yes i have experienced that too...
Telkom has really droppped the ball completely big and corporate should not be the industry for you, why all customers dont just refuse to make use of any of your services suprises me completely...
P.S ALL....yes ALL the managers and team leaders are busy not one of them can take my call as per the consultant, i bet its 10 000 more ****ed off clients on the lines....ive dealt with the manager now, his guaranteed me 24 hours cacellation service lets see how this goes, im going to give him a fair chance and report on his service as well...
thats Telkom for you hey, and so we learn...
Hi Telkom, to no suprise its been 4 days later and still no feedback of any kind, been calling the call centre everyday since i sent a "private reply" and guess what....the contract is still open and active, not even a note of cancellation on the system ...i am holding for a manager for 34mins now as im writing this reveiw, the manager wants to call me back right away but he cannot just take my call while im holding, probably because he has no intention on calling me back, just as none of the consultants have any intention on reverting on your emails, yes i have experienced that too...
Telkom has really droppped the ball completely big and corporate should not be the industry for you, why all customers dont just refuse to make use of any of your services suprises me completely...
P.S ALL....yes ALL the managers and team leaders are busy not one of them can take my call as per the consultant, i bet its 10 000 more ****ed off clients on the lines....ive dealt with the manager now, his guaranteed me 24 hours cacellation service lets see how this goes, im going to give him a fair chance and report on his service as well...
thats Telkom for you hey, and so we learn...
I am all about good customer service, i dont think anything is more important especially when dealing in this industry, Thank you to Tremaine Mothoa for assisiting my father in this regard, we have finally managed to cancel the contract after a long strugle. I honestly dont mind giving credit where due and Treamine you handled the matter professionally and actually did respond to all my emails in due time. It is so easy to paint an entire group with the same brush, despite the bad service we got from the 6 other agents, the good service from you erased all the bad vibes. Thanks and keep it up, a job well done Treamine Mothoa
I am all about good customer service, i dont think anything is more important especially when dealing in this industry, Thank you to Tremaine Mothoa for assisiting my father in this regard, we have finally managed to cancel the contract after a long strugle. I honestly dont mind giving credit where due and Treamine you handled the matter professionally and actually did respond to all my emails in due time. It is so easy to paint an entire group with the same brush, despite the bad service we got from the 6 other agents, the good service from you erased all the bad vibes. Thanks and keep it up, a job well done Treamine Mothoa