Hellopeter
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1 reviews | Active since Jan 2017

02 Jan 2018, 14:29

Disgusting service and incompetence

As I type this been on hold with telkom for 14 minutes and this is the 3rd time I'm trying to phone them. My broad band lte contract has come to an end and i wanted to get an adsl line and telkom told me I would first need to do a cancellation a month before which i did on the 1st of December I was told by telkom I must send a cancellation email to their cancellation department and provided me with 2 email addresses which i did, furthermore I ordered an installation to be done on the 8th of January. It's the 2nd today and the broadband connection is still ongoing and when i phoned they have said now i will be charged for the broad band connection aswell as the adsl 4meg line becoz they did not receive the cancellation but what have they got a cancellation department for if it doesn't work? Or is their whole cancellation department unable to do their jobs? Absolutely pathetic service, I have now moved my installation date 2 next month and if this happens again I will terminate all services with telkom.

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Replies (3)
's update29 Jan 2018, 14:18
Reviewer Update
Zoleka: Thank you for contacting Telkom Mobile, you are chatting to Zoleka. How may I assist you? 2:12:22 PM You: Good day i would like my broad band connection cancelled today ive sent the cancellation form on numerous occasiotions to numerous people with no help 2:13:01 PM You: since the first of december last week i was told it would take 24-48 hours still hasnt been cancelled 2:13:18 PMZoleka: Thabk you for the enquiry Sharlene, when did you seend the form to ********** 2:13:53 PM You: trying to cancel broadband to get adsl and i still recieve no help its not even like we're leaving i just want an upgrade and dont wanna be billed twice just get disconnected with no help again
's update29 Jan 2018, 15:27
Reviewer Update
Again I was told to submit the cancellation documents through and again I must wait 24 hours to 48 hours and again I'm sure it will not be cancelled I will cancel the new adsl installation and put a stop order on the broad band connection if this is not dealt with by month end
's update29 Jan 2018, 15:27
Reviewer Update
Again I was told to submit the cancellation documents through and again I must wait 24 hours to 48 hours and again I'm sure it will not be cancelled I will cancel the new adsl installation and put a stop order on the broad band connection if this is not dealt with by month end