disgusting service and *****

<p>In December 2016 I picked up a ********** mobile contract on my account. I have called every month since to get this contract removed and I am still waiting. Even worse is the fact that I have to pay for this contract with the promise that I will get refunded. This month they double charged for the same contract and charged me early termination fees. This is despite promises on 4 May 2017 from the call center agents that the case is resolved and I will get my money back and my account will be rectified. This morning I called again after the debit order reflected was on hold for 20 minutes before they answered and was told I have to open another case. The call Center manager Nokuthunula Ngozo refused to take my call and all I was told is that she has emailed an escalation by the agent. I am told they have no telephone number to speak to the back office staff. To Date they have ****** over R3200 from me through fruadulent means on my account and the excuses are still coming. I am now considereing legal action against Telkom.</p>