disgusting service and follow up

I first reported a fault on my line on Monday, 10/08/2015. Internet and ADSL not working<br> I was advised there was no problem with the line I should take the modem in. I took the modem in on Tuesday, 11/08/2015 and was told there was no problem with it. <br> Plugged in at home it still didnt work. Called the fault line and was given a fault no (***). I was again advised that there was no problem on the line. I was advised that someone would come out on Thursday.<br> To be sure, the modem was again taken to the Telkom store and it was confirmed that there was definitely no problem with the modem.. On Thursday we again contacted the fault line no (10210) and were told that no one can give a time or date that a fault will be attended to. 8 days later, no internet, no technician and no follow up at all. Monday 17/8/15 following up online, discovered the fault no (***) to be closed.<br> I tried to log another fault but the system informed me there was already a fault logged.<br> The new fault was apparently logged this morning and an sms was sent to a cell number which is not mine.<br> The new fault no is 41CNK170815. How long must we wait and put up with this poor service, while we are paying<br> <br>