DISGUSTING SERVICE AND FEEDBACK!!!!!!!!!!!!

Good day. in November of 2021 i started calling to enquire about Huawei LTE rotter. every time an agent took my details they said they will send me an SMS to say if i approved and nothing i will then call again and would get the same response again. i would send an email and same thing. eventually 4 weeks ago they show up here delivering the package that i was not told if i was approved of or when it will be delivered. i called and spoke to an agent within the 7 day cooling period. i have proof of email aswell were an agent responded and ccd another department requesting they pick up the parcel as i called within the 7 day cooling period. it has been almost 3 weeks and still the package has not been collected. i have plenty emails and proof and reference numbers aswell. today i get an email they will be debiting my account. i mean what the hell?? debiting for what? if any charges occur on my account i will have to sue telkom not just for the extra charges but for emotional damage aswell because this has been going on for weeks now, everyday i speak to an agent they say they will escalate the matter and someone will call me within an hour and 3 weeks later jack **** has happened. if i do not et this resolved before they debit i will have to take this much further