DISGUSTING SERVICE AND FALSE PROMISES

Good day ay the beginning of may we our lines were down for 10days, when I chatted online to an agent on the 13th of may regarding a credit because we had no lines she said I would be credited on my next bill (June bill) as I had already just received my may bill ( I have all the communication saved). I now received my June bill and notice I have not been credited, when I query this iv been given the run around. eventually today a lady gave me a dispute number ********** 6 however she states I must wait 7-14 working days for my dispute to be resolved. I find this very unfair and very unprofessional from Telkom. I'm due to pay my account in 7 days. that means if the query is not resolved in 7 days I must pay the full amount or have my line suspended. I have been running back and forth with this query and feel that this matter has not been taken seriously. the promises made we not lived up to and I'm very angry. my landline number is ********** 025, my address is karami flat kudu road, Mandini. I need this query resolved before im due to pay my next bill so that I can pay the right amount!!!!!!!!!!!!!!!!!!!!!!!!!!!!