Disgusting service and disconnection , and untrained call centre agents

I am so unhappy with TELKOMS services, absolutely disgusting, they will end up with no customers if they continue with this kind of services, i have a LTE home wifi and a cell phone contract with them, They debited my bank account with R65 on 30/10 , obviously an error on their part, then i get a statement on 04/11 for an amount of R1124 which i realized was correct as they must have picked up their stupid error at the time of sending me the statement, The statement says my bank account will be debited on 30 november which is still coming by the way, and then they tried to debit my account on 25 novemver without informing me and the debit order bounced as i got paid on 27 november to my surprise the debit order went off, in the interim i got an email on 25 november regarding them disconnecting my services, i then called them on the 26 of november and was informed that my service will not be suspended,guess what , this morning on my way to church i couldnt get an uber because there was no service on my phone, so now they disconnected both my wifi and my cell phone contract, i had to load airtime on my prepaid phone to buy data to get an uber, called the call centre and was told to email my bank statements thru to her which i did ***, now what, i decided to go onto their website and cancelled my wifi contract with them, i want to keep the cell phone contract, lets see how this unfolds..... i immediately app**** for a RAIN unlimited wifi deal for R499 no hassels whatso ever, getting my router tomorrow , telkom get your act together , your call centre agents also has no freekin training nor the client services skills , nor the freekin qualifications to be in that call centres.......