Disgusting service and delay of reconnection

Good day, I’m am very unsatisfied with the Fibre I installed from Telkom. I paid my account on the 25th of May at 8:14am via east pay. I was told to wait 48 to 72 hours for reconnection. It has been over the specified 72 hours and still nothing. I have call the call centre on numerous occasions and all the consultants told me was to wait. I call today and a lovely consultant by the name of Thato has assisted me with escalating the matter. Something all the the previous consultants failed to do.

The service I received from Telkom is appalling. At this rate I would not recommend anyone to take it. Im so disappointed! The supervisor told me that I had to call in, Inorder for the escalation to happen. How? Isn’t service providing your line of work? Yet I have to take time off my schedule to remind Telkom how to do their jobs??? Im livid. My contact number is ***

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