Disgusting service , and ******** behavior

I took a 24 months adsl data contract which came with a sim and modem, later in the year i bought a house with fibre connect. A lady came to my house from Telkom and advised me to rather take a fibre contract, when i told her that i already have a data(adsl) contract she assured me that it will be cancelled when i took the fibre option. I agreed based on the fact that i will be paying less and the other contract will be cancelled.

The contract was not cancelled, I then went to Telkom store in Cape Gate mall when i saw a debit for the old contract go through, I was advised someone will call me, the next day i got the call, the agent admitted that they charged me for both contracts , plus an older cellphone contract that they should not have been charging me for , and promised to cancel the contracts leaving the fibre contract active, following month again i was debited again , i spent over 2 hours on the phone then when i got through spoke to an agent , she said she will get back to me , she did not. Debit continue to go off for 4 months now and when i called for 3 hours on the phone to get clarity , they tell me now that i must pay a cancellation fee to stop the contract, which i was not told before.

Your service is disgusting and you are not reachable to assist your customer and you are dishonest and cant be trusted, i regret the day i open any contract with you.