Disgusting service

On 19 May my internet service was suspended. I called customer care and they informed me that due to my debit not going off April, they suspended services which I understand, so I ask that agent if I can make a payment to reinstate the internet but she advises me not to because the debit will be going off 20th which was the next day, which I also understand and accept. 20th debit order doesnt go off, I still understand since it's Saturday and give it till Monday. Monday still no debit order has gone off, so I call customer care again and I ask why the debit order hasn't gone off yet and whether I can just make a payment. Again I am advised not to because the account is likely with collections and they will debit. I'm given the number for collections and I give them a call. At collections I am told the account is not with them and that I should call customer care again. Which I do. This is now Tuesday 23 May. I explain the situation to the agent again and she advises me to pay at shoprite using the easy pay number. I agree to this and she sms' the easy pay number which I use to make payment at shoprite Tuesday afternoon. I give it till Thursday and still no internet so I call customer care again and again explain the whole story. She checks the system and asks me for the easy pay number. After checking it she informs me that I have been given an incorrect easy pay number so the payment was made to the wrong account. She advises me to email the slip from shoprite to DocumentsTM which I do. Today is Friday I've had no feedback from Telkom so once again I call customer care only to be told that I must wait 72 hours for the payment to be allocated. I am so disappointed in the service that I've been receiving from Telkom. Many people told me that Telkom service is atrocious and now I am having first hand experience with this.