Disgusting service

Dear Telkom I have posted on social media, I have sent emails, i have called, I even asked the branch to follow up what the f is going on regarding why my deceased finances contract is still active 4 months later. The bills are just piling up no-one bothers to get back to my complaints I just get reference numbers. It is law to freeze all deceased accounts but with telkom they just keep the dam account active even with the account in arrears. To date 4 months later I'm still waiting for an answer no-one can tell me what the hell is going on. It's hard enough with us dealing with death but the attitude from telkom is beyond disgusting. When will I even get a reply regarding my 50th complaint?