DISGUSTING SERVICE

Good Morning Sibulele

Kindly be advised that as our line was suspended without any notice

I liaised with Telkom faults ( 10210( this morning and they advised that the line was suspended due to nonpayment of R50.00 outstanding

My wife liaised with Telkom billing on 10210 again and was advised then that the aforesaid amount of R50,00 was paid and she was transferred to technical , A Michael Van Wyk advised that the suspension could only be lifted in 48 hours

This is not acceptable at all as we have experienced issues with the internet on numerous a]occasions and my wife is unable to access the internet most of the time, thereafter the internet resumes a few hours later

I also noticed no credits for downtime on your side for example fault reference ***4 and also there is the case of no bills being sent from Telkom. Are we to guess what the account should be

Also note that when we subscribed for the service , we were advised that the total bill including voice all day and internet wuld be R599.00 , kindly investigate as to wht Telkom is billing more than what was agreed to

Please activate the service immediately and note that we will not be paying for disconnection as we see this action by Telkom as unjust and unfair business practice

Kind regards

Yasmeen Ibrahim and Mohamed Saib

M: +***