1 reviews | Active since Feb 2015
Disgusting Service
<p>I got an email from Telkom and call stating that my cell phone contract was due for an upgrade. I accepted the offer, my phone was finally delivered at my work place after having numerous problems with this upgrade process. The amount of R1418.66 went off towards my first installment on the new account, than they went on to debut another R15726.61 causing my account to into a negative balance. The agent I spoke to Raymond and sorry excuse for manager Lushian Naidoo casually told me that nothing can be done I must wait 7 - 9 working days for the matter to be investigated. So I a person who works hard for her money sits with an account in a negative status. I WANT MY MONEY!!!! And whiles your at it cancel my account and take your phone back.</p>
Noleen,
Please advise on when I should expect feed back from you?
regards,
Sebenzile
Noleen,
Please advise on when I should expect feed back from you?
regards,
Sebenzile
This is really poor customer service, I got an email from Dineo Letlala stating the R15000.00 however R15726.61 had been deducted and returned to my account. before that R1418.66 was successfully debited yet I am getting SMS's stating that I owe telkom and that my service will be suspended if I dont pay. Dineo is not responding to my emails, this is despicable guys I will repeat if you cannot solve this matter cancel my contract and take your phone!!!
This is really poor customer service, I got an email from Dineo Letlala stating the R15000.00 however R15726.61 had been deducted and returned to my account. before that R1418.66 was successfully debited yet I am getting SMS's stating that I owe telkom and that my service will be suspended if I dont pay. Dineo is not responding to my emails, this is despicable guys I will repeat if you cannot solve this matter cancel my contract and take your phone!!!