Disgusting service

Called on the 10th June 2022 to relocate my fibre line. was told that I had to move into the premises first. Called again on the 15 June 2022 once moved to relocate the line. Lady assisted me and gave me a reference number. Waited and waited. Called again on the 20th June, apparently previous reference number didn't exist and the called was logged again. I received a new reference number. Called on 23rd just to follow up, was told that the order could not be placed as the fibre for the previous home owner was still active and that the service would be cancelled as at 30th June. Called in again Monday 4th of July was told to call Vumatel to ensure that the line was cancelled. Called telkom back to advise that Vumatel had cancelled the line. Tried to follow up on when my order would be carried out. Each time holding on for 30 minutes before anyone answers the phone and then to be told to call another number and after the third time was told that the system was down. SO FRUSTRATING!!!!!!