DISGUSTING SERVICE!!!!

I am extremely dissatisfied and disgusted with the way Telkom has handled my cancellation attempts or albeit the lack thereof. I have faced unacceptable difficulties in attempting to cancel my mobile contract. Despite my persistent efforts dating back to October 2024, this issue remains unresolved, which is utterly unacceptable.

For over eight months, I have been actively trying to terminate my mobile contract. During this extended period, I have encountered significant challenges, including:

Inconsistent and unhelpful information from various customer service representatives. A clear lack of follow-through on promises made during numerous phone calls and potentially in-store visits. Systemic failures that appear to prevent the efficient processing of my cancellation request. This prolonged struggle has been incredibly frustrating and has wasted a considerable amount of my time. It reflects a severe deficiency in Telkom's operational efficiency and customer support processes. I expect a telecommunications provider to handle contract cancellations competently and without such protracted delays and complications.

To add insult to injury I have been receiving letters from Debt collectors (NuDebt Collections) demanding payments and threatening to blacklist my name, etc. This is just sick - Telkom is very quick to debt your account but when it comes time actually assist their clients they drag their feet.