Disgusting service!!!

On the 4th of April i called in regarding my mothers account, i have consent to call on her behalf on system. The reason i called was because one of her cellphone contracts has been suspended yet Telkom did 3 debits in March on the 9th 20th and 31st. The full outstanding amount has been settled but Telkom says they cant lift the suspension. So basically the number doesn't get any network coverage including calls. The consultant i was speaking to was extremely ****y and advised they can only email finance in this case and couldn't give me a turn around time. I asked for her manager to assist further and she spoke over me and continued to be rude. The consultant was Roma Mokoena. After holding for so long she have the phone to the manager bianca jacobs who advised the same thing even after she confirmed they can see the payments made but could not unsuspend. How on earth can this be possible when the full outstanding amount is already with telkom but we must sit without coverage?? Thats insane. She advised she sent an email to finance also couldn't provide a turn around time which is pathetic! She sent this lousy sms below:

Good Day, This serves as confirmation that email was sent to back office to get the payment to reflect on the system.

Kind Regards, Telkom

We still waiting to be unsuspended up until now no one has done anything about my query. Instead they send us SMSs saying we owe them the money that was already debited!!! Unprofessional and ***********!

Dear Telkom Mobile Customer. Your total balance for account number *** is R8653.95. R5651.33 is current and R3002.62 is in arrears and payable immediately, you can visit https://apps.telkom.co.za/alpha/public/register for immediate payment of your arrears. Please ignore if already paid.

If someone does not unsuspend the account by the end of today i will take this up further.