Disgusting service

<p> Went into store was offered an an upgrade we receive the upgrade on the 1st of the 9th 2016 was told it will work when you plug it in @Home got home plugged it in and it never connected call the cell phone of the consultant at the Canal Walk store Who had helped us but there was no answer. Ended up calling the call centre we were told that the line was not syncing and received a reference number. The following day we brought the modem back to the Canal Walk store and was told that they could not help us and were referred back to the call centre. We were also told that we will be billed for both contracts but none of them were Active at the time. The modem work in store and once again we were told just to plug it in and it would Connect. Call the call centre once again all they could tell us was that they could just escalate the problem and that a technician has to come out to assist. The next day we received an SMS that infrastructure in our area was being updated on the 5th of the 9th 2016 but the line is still not in sync called the call centre again no help at all ask to speak to a manager and the call got cut.. Called back same story that they could only escalate and update it on the system once again I requested to speak to a manager or team leader which in the previous cool I was told was on supper. And then insisted on speaking to a manager I was put on hold for 20 minutes the agent returns stating no manager is on duty as they all leave at 5. My Wi-Fi is still not working I will probably be charged even though it's not fixed. How fair is this and what type of customer service is this it's been 5 days we have been doing all the calling. No feedback good or bad was given to us. But default on a payment they are quick to disconnect you. Why have call centre if they can only update caller information. How do they not have a manager on duty. I am employed by one of the biggest Banks and it is unheard of that they do not have a manager on duty. I am sure that they get measured on NPS net promoter score. I won't promote Telkom and their services the services facts and they are no help fix my line or sink whatever needs to be sinked I'm paying for a service. I'm having to pay for the service but now still having to purchase data not fair. If I were rate then it would be zero. It's the 07/09/2016 and the problem is still pending. </p> <p> </p> <p>Reference number/ fault logging: 637 cwk 01 09 16</p>