Disgusting service

<p>I wish to express my frustration and disappointment with the manner I have been treated as a customer. I app**** on 23 June for my landline with adsl service to be migrated to my new residence in August. When I went to the telkom store in July to check if everything was in order, I was told that my order was cancelled. When I enquired as to the reason, none could be given. I then put a 2nd order through on 28 July (order no ********** 30) and had to call again to schedule the appointment for 8 August. When the technician arrived, he said that there is no route in to the premises and he has to speak to his supervisor about "looping the cable" which he said he had done for other customers. When I called on 15 August to enquire about the status, I was told that this order was closed with the technician stating that the order had been completed!</p> <p>I had to now place my order for the 3rd time, on this occasion during the call, I was put through to a survey and the call was then cut before the order could be placed. My frustration had now reached boiling point. How could something so seemingly simple be so difficult for Telkom to fulfill. I called the next day, now for the 4th time to place my order ( ********** 49)</p> <p>I was now told that there were no adsl ports available, which was odd as I was informed the previous day that there were plenty of ports available. Once the order was captured, I was told that the technician will come to install the line once a port becomes available and that the line could not be installed on its own without adsl. If the consultant informed me of this prior to capturing the order, I would have only asked for a line without adsl and ordered the adsl once the line was installed.</p> <p>I cannot understand how a company that boasts of boltspeed fibre battles with something as basic as a landline order. If Telkom staff were not so grossly ***********, I probably would have had my line installed by now or received proper feedback if it could not be fulfilled. So much time, effort and not to mention airtime has been spent on this. I demand an investigation as the service I have received is a whole new level of disgusting.</p>