1 reviews | Active since Aug 2016
Disgusting service
<p>I logged a fault on my Telkom line on the 29/07 /16 and even after multipul calls to customer service line and their managers still no technition has come to fix the problem. They keep saying they are sending a technition or someone is looking into it but nothing has been resolved. </p> <p>I have had no DSL line for over a week, their service is worse than appalling</p> <p>Fault reference 5BNK290716.</p>
Hello rjarvis
Thank you for taking my call.
As per our telephone conversation, the fault is currently in hand with a technician.
A escalation with a copy of your complaint has been sent to the technician and his manager for urgent assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello rjarvis
Thank you for taking my call.
As per our telephone conversation, the fault is currently in hand with a technician.
A escalation with a copy of your complaint has been sent to the technician and his manager for urgent assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hi Noleen
It has been 2 weeks since you send your reply and said someone was fixing it and the line is still dead and no one has come to inspect it
I am aware of the strikes however commitments were made to ensure the problem would be resolved timeously, please ensure this is at the top of your list when the technitians are back to work
Regards
Ross
Hi Noleen
It has been 2 weeks since you send your reply and said someone was fixing it and the line is still dead and no one has come to inspect it
I am aware of the strikes however commitments were made to ensure the problem would be resolved timeously, please ensure this is at the top of your list when the technitians are back to work
Regards
Ross