Disgusting service

I have had the most APPALLING service from Telkom. I placed an order for fibre to the home on 26/01/2021 and to date have not even received a ROUTER!!! I have called into the call centre daily, been into a telkom store three times. The call center suddenly turns around and tell me they can not assist its out of their hands, and i need to email VO support to find out what the problem is. I have been promised time and time again everything is on track, that the matter has been escalated . However now, not even the emails are being answered. Ive waited over a month, and nobody can even give me feedback as to what on earth is taking so long!!!! Absolutely NOBODY is assisting me. I am unable to complete my work due to not having connectivity, had i of known that one month later I would still not have internet and i would just be blatantly ignored, I would of NEVER placed my order with Telkom. Its an absolute disgrace to say the least. I am the customer, here willing to give you my money each month, and I am literally being REFUSED service. The incredibly long wait has impacted so many factors of my life negatively, I can not even begin to explain. I would NEVER EVER recommend your services to anyone and quite frankly do not even understand how you manage to hold a client base. ITS ABSURD.