1 reviews | Active since Jul 2016

21 Jul 2016, 13:38

Disgusting Service

<p>Telkom mobile are horrible!!! My phone has had no service since Monday morning 18/07/2016. Initially I gave it a day, expecting it to be fine in the morning it's Thursday and the issue hasn't been resolved and I haven't got feedback either. I spoke to two consultants Bongani Nkuna aswell as Nokuphila(which isn't her real name) and neither of them could help or is were willing to help. Oh and they gave me a **** Telkom case number "Telkom Case No. ********** 8" I've given them my ICCID No servers times over the past 3days and I still don't receive any-feedback. I haven't even received a mail telling me what kind of processes their going through. Oh and their Twitter account is useless "Hi, we will follow up and get back with feedback. ^ML" expect this all day everyday!!! </p>

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Replies (1)
Telkom
Telkom's reply22 Jul 2016, 07:18
Official

Good day madlingozi

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,