Disgusting Service

<p>I visited the Centurion Direct store as my new Huawei B315 router wasn't working, they booked it in for me and told me it will be replaced with a new one and it will take a max of 3 weeks. More than a month later I visted the store to find that they lost my device. I spoke to Letlotlo Modjadji who promised to resolve this and will contact me with feedback, he provided me with his email address in case he did provide me with feedback in the time he promised. As expected, I didn't hear anything back and emailed him for feedback 3 times and all my emails were ignored. I visited the store again and wanted to speak to the manager who was not available and I was given her email address. I emailed the manager Yogen Gengan who investigated and arrange for a new device to be collected by me. Letlotlo called and told me he spoke to the manager Yogen and that he has a new device for me and I can go and collect it, he said he would need to test the device which I agreed to but asked if he could be wait and open the box of the new device when I was there in store. I arrived at the store and once again disappointed as the box had already been opened and I was told by Letlotlo that the manager instructed him to open it and test the device before I got there. I overlooked this as I was just happy to receive a router. I asked for a receipt and he said the Yogen will email it to me the next day, I agreed and left the store. I then inspected the device when reaching home and to me it didn't look new, there was dirt at the back and the charger looked like it had definetly been used. The next day I didn't receive an email from Yogen with a receipt or some document to show that I have been issued with a new device and the warranty detailsof this so called new device so I emailed her to send it through to me and complained that Lelotlo had opened the packaging under her instruction and guess what, till today I have not received any feedback regarding the opened box or documents from her. I emailed Yogen many times for the receipt and she like her employees only ignore all my emails. I emailed Letlotlo as well and he too does not reply. </p> <p>The service at centurion direct is the worst I have ever experienced and I think a change of management is needed urgently. </p> <p> </p>