Disgusting service

<p>I app**** for a cellphone contract with Telkom fourways crossing on the 9th of June 2016. The lady assisting me Sophie then said there was an alert on the system and asked me if u has any account's because the system usually gives such an alert if someone has no credit history. I was confused and assured Sophie that I had numerous accounts.</p> <p>She then said because of this alert on the system she cannot approve the contract herself and someone else would do it. She promised to call the following Monday.</p> <p>Emmediately upon leaving the store I received more than 30 emails from telkom saying " your case ***** has been lodged " 2 days later I received another email from telkom saying " your case ******* has been resolved. Who will you be calling" </p> <p>13th of June 2016 I received an sms from Sophie saying that my contract had been declined due to credit vetting. She did not bother to call to explain why I was nt approved because how am I supposed to know or understand what credit vetting is.</p> <p>I then checked my credit profile on itc and found that my credit profile was excellent and I had no notices, judgements or anything bad against my profile; so I'm very confused because I am credit worthy according to ITC and I went to another company to see if my application for a contract for the same phone and to my amazement it was. </p> <p>How do you decline someone's application under the impression that they are not credit worthy bit when the go to other cellphone companies to apply for the same contract they are approved emmediately </p> <p>I want an explanation from Telkom and it better be good because I know it was your system that was wrong and your employee failed to check and sent me a lame sms saying I was declined. So much for being a prepaid telkom customer, telkom does not care about its customers </p>