Disgusting service

Hi I am absolutely disgusted with your service

To whom this may concern

I’ve been with Telkom for a while as a customer and I have to admit that I am totally disgusted with the service and fairly disappointed.

My account with FNB was recently closed, I called Telkom in urgently as I have opened a new account with a different bank, I urgently called Telkom so that I can get them to change my banking details so that Telkom can get their payments although I changed my bank as my account is closed.

I was worried about being an honest customer so my payments can done to you on time, and this is the treatment you give me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The consultant I had spoken to yesterday firstly I couldn’t even hear the consultant, as I could hear a lot of noise and music around, I then advised the consultant , anyways I advised the consultant of what I needed, he then advised he will update the banking details.

He updated the banking details and then when I asked him again, he dropped the call on me, this is TOTALLY RUDE AND UNPROFESSIONAL!!!!!!!!!!!!!!!! The consultant never bothered to phone back after me discussing my personal information with him, This is crucial as POPI states that information should be protected, after he dropped the call on me I feel very unsafe that I provided my banking details to someone who noted them down and then slammed the phone down on me as a customer.

Today I called Telkom back and spent 1 hour during my working hours , I then advised the consultant, She then advised me that I have to wait 3 months first to call in again to change my banking details, she also advised me that I cant change them, and I will have to now pay 10 days before the pay date or else I will get penalty fees, THIS IS ABSURD AND RIDICULOUS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! FIRSTLY I WAS BEING HONEST TO CALL IN TO CHANGE MY DETAILS SO THAT YOU CAN GET YOUR MONEY AND PAYMENT ON TIME, THEN I GET TOLD THIS, I then told the consultant but how can that be, cos I don’t even get paid before the 20th , SO WHERE DO I GET MONEY TO PAY , She said unfortunately there is nothing she can do, I then asked to speak to a manager , she said there is no manager as she is working from home. I then told her to provide me with the amount I owe as she said if I don’t pay they will charge me penalty fees, she then couldn’t advise me,

I then queried on my contract ending date and needed to find out what will I be paying once my mifi router contract is over , she says that I will pay R99 only , I had to open up my statement , and I then see every month Telkom was charging me R100 extra for incurring data, I only opted for this once and the consultant didn’t say if I don’t use the data I wont get charged, but if I use it I will as it’s a pend limit,

I CLEARLY REMEMEBER BEFORE I CALLED IN AND THEY CONFIRMED CHECK YOUR TELEPHONIC RECORDS BEFORE THAT THEY REMOVED OFF THE INCURRING DATA, ITS BEEN RUNNING FOR LIKE 2 YEARS NOW WITHOUT MY CONSENT AND I HAVENT BEEN USING THIS , THE CONSULTANT THEN ADVISED I CANT GET ANY REFUND ALTHOUGH I HAVENT BEEN USING AND TOLD HER TO IMMDEIDTALEY REMOVE IT

I WANT THIS TO BE SORTED OUT ASAP, CHANGE MY BANKING DETAILS, COS FOR EXAMPLE IF A CUSTOMERS ACCOUNT CARD HAS BEEN ****** OR LOST YOU CANT SAY WAIT 3 MONTHS OR PAY FEES, THIS IS THE FIRST SERVICE PROVIDER WHO SAYS THEY CANT UPDATE MY DETAILS UNTIL NEXT YEAR.

I WANT THIS TO BE RESOLVED IMMDEDIATELY AND REFUND ME MY INCURRING MONEY AS I HAVENT BEEN USING THIS AND ASKED FOR IT TO BE REMOVED BEFORE, ALSO THE CONSULTANT ASKED ME FOR BANKJNG DETAILS BUT DIDN’T SAY HE CANT DO THE REQUEST, SO THIS NOW IS A CONCERN AS I WILL ADDRESS THIS WITH USING THE POPI ACT.

I WILL TAKE THIS HIGHER IF NOT RESOLVED

Hi I have cancelled my account in October REF *** I now have been receiving statements and after settling the amount they saying I now owe 405 and for two months cos debits got rejected but it's not my fault Telkom didn't want to change my details to debit also they told me all I needed to pay was 99rans

Please sort this out ASAP

SAMEERA SAHIB

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