Disgusting service

<p>I requested 2 telephone numbers be cancelled for my business on the 15th March 2016. I was told to fill in a Consumer Request for Contract and Service Cancellation form. I send the completed form with copy of my Id and a letter on my company letterhead requesting the cancellation. I have since tried on numerous occasions to follow up and try to find out why this request still hasn't been done. Every time I phone I am told that it will be escallated and told to resend the documents. I have sent them to various email addresses but until today, no one has come back to me with an answer why such a simple request cannot be completed. If anyone can help I would greatly appreciate it.</p>