DISGUSTING SERVICE

on the 8th Dec 2015 i was offered an upgrade by a TELKOM Consultant on the a 10GB+10GB Router ***) that i own to a 20GB+20GB Router ***) new one for cheaper... i was advise that a new router will be effective in DEC 2015 and the OLD one will be DE-ACTIVATED and i will not PAY anything or any PRO-RATA because i'm an existing client and all i needed to do was to send through a CANCELLATION REQUEST .on the 10th Dec 2015 i then sent it through to cancellation department and i was advised it takes a maximum 21 days for a cancellation to go through. from that day i'm convinced i called the call centre more than 50 times to date. I then received a call sometime in FEB and they advised me that i have to pay R3000'something for Cancellation to go through, which i told them what i was advised. and until today, they still telling to PAY THE CANCELLATION FEE.i went to HEAD OFFICE on the 2nd March 2016 and they did open a new case which was probably my 10th CASE NUMBER with them and the last one was cancelled because I'M UNREACHABLE which is the most shocking news ever because they've not called, now i got an SMS that i'm listed on ITC for a DEFAULT on my OLD account. so ****ED