Disgusting service

A month ago I was called by a Telkom agent offering their special upgrade to 10Mbps, free DSTV decoder, etc.<br> My ADSL line was upgraded, however, I am unable to ascertain where the balance of the order has disappeared to!<br> The call centre is pathetic - when I eventually had a human on the line, I was told to phone their courier, who had no record of the order!<br> A week ago, I managed to get another human on the line who was very helpful, promising that delivery would be effected this past Monday and I would be kept informed.. <br> I could hear him typing/escalating the problem, but it seems his efforts were in vain! <br> Apart from this, I also tried logging the problem (twice) on their website.. waste of time!