Disgusting Service

I have a contract with Telkom and I have requested my debit date to be the 8th of every month, as i told them i get paid on 7th of each month.

They could not accomodate me and i then requested debit date for 15th of each month. YET EVERY MONTH THE DEBIT ORDER GOES OFF ON THE 6tH WHEN THERE IS ABSOLUTELY NO MONEY IN MY ACCOUNT AS I GET PAID 7TH.

I WENT TO THE BRANCH AND TOLD THEM THIS AND EXPLAINED THE SITUATION AND YET NO ACTION BEEN TAKEN, I AM NOW " IN ARREARS" WHICH SHOULD NOT BE THE CASE!!!!!!. MY ACCOUNT NR IS *** with an amount R764.28 due which IS NOT THE CASE!!!! I NEED FEEDBACK ASAP PLEASE.

Bianca was the lady at Bayside centre branch in Tableview who assisted me, i want the matter resolved and all i need is my debit order date to be moved and the fees to be be reversed. the bank is also charging me penalties for which YOU are liable for.

I am waiting your response