Disgusting service

I app**** for a cell phone contract at the end of November with Telkom as they had a great deal, consultant informed me that the waiting period is 3 weeks, as there was no stock of the phone I required, nonetheless I waited. I received no feedback to update on the status leaving me to go to the store, only to be told now in February that they haven't processed my application nor can they find my original documents to return to me as they filing system is manually done!! My details were taken again and I was told the contact me, when they failed to contact me, I return to the store and still no luck. Telkoms customer service really needs to improve, they have no sense of urgency nor do they out their customers needs ahead, this pathetic service has now forced me to reapply for all of my documents and take this contract with another service provider! the cost and time to reapply for a bank statement is tiresome to say the least, will telkom afford the cost to bear the cost of my bank statement reprint?? Just very disgusted with their service!