Disgusting service: 5 or 6 phone calls later and still no data network!

I am absolutely fed up with Telkom’s useless service. For a considerable amount of time, I have been unable to use my mobile data network because there is simply never any network coverage/connectivity available on my line. I have phoned Telkom customer care an astronomical 5 or 6 times already. Every single time I call, I am given the runaround. The agents constantly promise that someone will phone me back, or that they will send me an SMS with the correct APN/network settings. To date: I am still waiting for a single follow-up phone call. I have received absolutely no SMS or setup instructions. The one single setup step an agent did manage to explain over the phone was executed perfectly, followed by a phone restart, and it did not fix the problem. I am paying for a service that I cannot use, and the absolute lack of accountability or basic communication from Telkom is unacceptable. I am tired of the empty promises and the total incompetence. Desired Resolution: I want Telkom to contact me immediately, escalate this to a senior technical team, and fix my data network problem ASAP. I also expect a credit for the period I have been paying for data that I cannot use due to your network failure. Fix this now.